Frequently Asked Questions | CalmMax Trampolines
FAQ'S CalmMax PRODUCTS
How hard is it to install a CalmMax trampoline?
Answer :Assembly is straightforward; we have a detailed instructions manual and a video explaining step by step how to set up the trampoline and accessories. Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assembly the trampoline. We also include all the necessary tools to assemble. We also have a great setup video for you to watch. Also, see our installation page on our website for more info.
What's the package of your trampoline?
Answer :Our package is solid paper box, it's specially made for express delivery purposes.
How many boxes are the trampoline packaging?
8ft 10ft 12ft：Only 1 box
14ft 15ft 16ft: 2 boxes
How safe are your trampolines?
Answer :We know safety is super-important to parents and have built safety into every element of our trampolines. It all starts with high-tensile galvanised steel frame and springs. From there we wrap bouncers in a cocoon of protection with curved and padded safety poles, a thick spring pad and a soft yet incredibly strong safety net. CalmMax, ASTM Safety Certified trampoline, is a solid space for jumping and growing.
The approximate installation time is 1-2 hours with 2 people. t is much easier and faster if two people assemble the trampoline, but one person certainly assembles it. There are no heavy individual components if which means people of most capability are able to assemble the trampoline. We also include all the necessary tools to assemble.
Attaching The Springs
What are the areas where the products on your website can be delivered?
Answer :UPS & FedEx
Order Processing time
Answer :1-2 business days.
Normal Shipping time
Answer :3-7 business days.
How Can I Track My Order?
After placing the order, many people want to keep track of the delivery status. You can try any of the below steps to achieve that.
Channel 1:You can click Check Order Status , then enter the order number and phone/email, or select enter tracking number to get the latest news about your order.
The following are three queries that will be displayed when your order is successfully paid：
Channel 2: Click the "Track Order with Aftership" button and enter your phone number,you'll receive a text with a link to the AfterShip app to help track your orders.
Channel 3:You can also click "Download Shop to Track Package"(There are two ways to download, you can use your phone to scan the QR code or fill in the phone number to get the link.) to track your order status information after the order is created.
Channel 4:Click on the "Get shipping Updates by text" button and then enter your phone number, you'll get shipping and delivery updates by email.
What payment do you accept?
PayPal: If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method you will be redirected to PayPal to confirm your payment before your order is accepted.